Cancellations, refunds & pickup issues

HaulPick is a trade name operated by ResidentSpot LLC. Contact administrator@residentspot.org for cancellations, refunds, pickup issues, and privacy requests. These prelaunch rules are subject to legal review before paid bookings launch.

Before a booking is paid

You can cancel an open listing at no charge. Selecting a hauler or abandoning checkout does not create a paid booking. If Stripe checkout is pending, leaving Stripe does not void the order. Contact support to reconcile it before posting a replacement or starting another payment.

Paid cancellations and refunds

Use Report an issue on the pickup and choose Cancellation request, or email support with the pickup ID. HaulPick adds no cancellation fee. If no work has started and no service was provided, the customer is eligible for a full refund of the accepted job price after support verifies the cancellation. A refund is not confirmed until the payment provider confirms it.

If loading, hauling, or other agreed work has started, support reviews the completed work, the agreed scope, chat, photos, and both parties’ accounts before deciding whether a full or partial refund is appropriate. No additional fee or deduction is charged automatically for a cancellation or no-show. Payment-provider processing fees and whether those fees are returned depend on the provider; they do not create an automatic extra customer charge.

Hauler cancellation or no-show

Agree on an arrival window in chat. If the hauler cancels or does not arrive within that window, contact them in chat and report the issue. When no service was provided, the customer is eligible for a full-refund review or can agree to reschedule. Do not confirm Job Done for work that did not happen.

Customer unavailable, unsafe items, or changed scope

If access is unavailable, the customer is absent, or the items differ materially from the listing, contact the other party and support. Do not mark an unperformed job complete. Haulers may refuse unsafe or prohibited work. Rescheduling and refund decisions are reviewed individually; extra work and new charges require separate agreement and cannot be added automatically through this version of HaulPick.

Incomplete work, damage, and disputes

Report problems as soon as possible, preferably within 48 hours of the pickup, and retain relevant messages and photos. That request does not shorten any rights provided by law or the payment provider. Do not share gate codes, bank details, or unnecessary private information in a report.

A report made before a release request starts pauses HaulPick’s release process for review. If release has already started or funds have been disbursed, support can record and review the case but cannot promise to stop the transfer or recover funds. Stripe settlement requirements and payout availability still apply. This is not escrow, and an internal dispute flag does not override Stripe’s rules.

Support review

Support may request evidence and ask each party to explain what happened. Resuming an unreleased booking resets both completion confirmations. Refund timing and bank arrival follow the payment provider. Provider disputes and legal remedies remain available independently of HaulPick’s support review. This prelaunch version supports full-refund requests; partial refunds require manual provider review and are not automated.

Hauler fees

Joining and bidding are free, with no monthly membership or recurring subscription. HaulPick earns 13.5% of each completed job’s accepted price. Actual payment processing fees are separate and deducted from hauler earnings.